Canary Technologies, a fast-growing hotel guest management platform, has secured $80 million in fresh funding as part of its Series D round, led by growth equity firm Brighton Park Capital. This brings the total funding raised by the company to nearly $180 million since its launch in 2018.
Founded by Harman Singh Narula and his longtime friend SJ Sawhney, Canary is on a mission to simplify and modernize hotel operations through digital tools and artificial intelligence. The platform offers a comprehensive suite of services that covers the entire guest journey from booking and check-in to on-property communication and check-out.
Addressing Modern Hospitality Challenges
“In today’s fast-paced hospitality landscape, hotels are facing rising expectations from guests along with staffing shortages,” said Singh Narula. “We recognized that hotels were being left behind when it came to technology adoption. Our platform was built to bridge that gap.”
Canary enables guests to check in using their smartphones, send messages to the front desk through web or text, and access a range of services digitally. The platform now incorporates AI through large language models (LLMs), allowing for real-time assistance across multiple channels like voice, web, and messaging.
Importantly, the guest-facing experience remains entirely branded by the hotel. This means travelers may be using Canary’s technology without ever realizing it. The company currently works with over 20,000 hotels across more than 100 countries, including properties from renowned hospitality groups such as Marriott, Rosewood Hotels, Wyndham, and Best Western.
Strategic Funding for Global Growth
Although not actively seeking funding, Singh Narula said the Series D round came together through a timely opportunity to onboard strategic partners who share the company’s long-term vision.
“We weren’t actively raising capital, but the alignment of goals with investors made this the right moment,” he explained.
Other backers in the round include well-known investment firms and accelerators such as Y Combinator, Insight Partners, and Fidelity.
Canary plans to use the new capital to scale its operations, expand global reach, and grow its team, with an emphasis on product development and AI capabilities.
A Growing Sector with Competition
While Canary is making rapid strides, it operates in a competitive space. Other tech firms such as Cloudbeds and Revinate also offer hospitality management solutions. However, Canary’s focus on personalization, AI-driven communication, and end-to-end digital services gives it a unique edge.
“We believe travel helps people form deeper connections with the world,” Singh Narula added. “Canary’s role is to make those experiences smoother, more memorable, and more meaningful through technology.”
As hotels increasingly adopt smart solutions, Canary appears well-positioned to shape the future of digital hospitality with one personalized guest journey at a time.
